What the industry says

“We cannot thank Kevin and his team at Think Fan Engagement enough for their fantastic efforts and assistance in helping our football club develop its Fan Engagement strategy. We have worked closely with them and improved the way in which we communicate with our supporter base, with engagement and fan conversation being high on our priority list at Bradford City AFC. Their assistance in recent months has seen us make great progress in this area, one we are striving to become industry leaders in.” Ryan Sparks, CEO, Bradford City AFC (TFE advised the club on various Fan Engagement initiatives, including establishing dialogue via social media)

“The new SLO role came from looking at other clubs like Doncaster Rovers and Lincoln City, and then getting the right advice from experts in the industry, including Kevin Rye from Think Fan Engagement. That way we could test our thoughts and ideas with people who know their stuff.”, Mandy Bynon, AFC Wimbledon (TFE helped lead the project to create a new SLO team for the club)

“Most will take something positive from this. I believe fan engagement should be a top-three priority for every club.”, Andy Ambler, Director of Professional Game Relations, The FA

“As a club we were thrilled that our fan engagement strategy which we have been working hard on is being recognised nationally through this study. This is a great initiative and I would encourage all clubs to get involved with Kevin and the work of Fan insights and understand how they can improve their fan engagement.” Ben Kensell, Chief Operating Officer, Norwich City FC (now CEO of Hibernian FC)

“We are pleased [our Fan Engagement] has been recognised by the Fan Engagement Index and will work hard to try to climb even higher up the table next year.”
Mark Catlin, current director, former CEO and 2017 Football CEO of the Year, Portsmouth FC

“This is a detailed statistical analysis of the activities of all the clubs, looking much deeper than the pink and fluffy PR-driven stuff that is prevalent and holding us to account.” Gavin Baldwin, CEO, Club Doncaster (Doncaster Rovers FC, Doncaster Rovers Belles, Doncaster RLFC)

“This is a tremendous accolade which really reflects our culture, a culture we have consciously developed to put fan engagement at the heart of what we do. This success is a reflection on the hard work of so many people across the Exeter City family and we thank them for helping us achieve this accolade.”
Julian Tagg (President, Exeter City FC), Nick Hawker (Chair, Exeter City Supporters Trust, owners of Exeter City FC, top club in the Fan Engagement Index 2018/2019 and 2019/2020)