FAQs & Guides

4

• FAQs
• How the scoring for the Fan Engagement Index works
• Index of Key Terms
• Scoring System (algorithm)

Fan Engagement Index All Time

3

• Governance All Time Table
• Overall All Time Fan Engagement Index by Place
• Overall All Time Fan Engagement Index by Score

• All Time Table

  0

Fan Engagement Index 2018/2019 (report)

2

• 2018/2019 Table
• Fan Engagement Index 2018/2019

Fan Engagement Index 2019/2020

9

• 2019/2020 Table
• Acknowledgements
• Anatomy of an Engaged Club
• Dialogue in 2019/2020
• Exeter City: Top of the Tree
• Fan Engagement Index 2019/2020: Disclaimer
• Fan Engagement: The Big Picture in 2019/2020
• Governance in 2019/2020
• Transparency in 2019/2020

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Fan Engagement Case Studies & Ideas

17

• AFC Wimbledon SLO team
• Bradford City Help Channel
• Bradford City Supporter Services Website
• Bristol Rovers & Bradford City: how to stage a recovery
• Bristol Rovers Fan Engagement website section
• Bristol Rovers' rise up the Fan Engagement Index
• Cambridge United: Making a Fan on the Board Work
• Cardiff City Blue Army
• Cracking the code! Lincoln City's Fan Engagement
• Everton's Fan Engagement Strategy
• Fulham: How an MOU creates certainty between trust & club
• Lincoln City & Doncaster Rovers: Consistent Leadership in Engagement
• Luton Town & Portsmouth: right of veto
• Norwich City - A supporters' trust can be a great asset
• Reading: Delivering consistency in Dialogue
• Swansea City & Carlisle United - Structure makes relationships work
• Swindon Town - Advisory Board minutes

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Fan Engagement Index 2020/2021

6

• 2020/2021 Table
• Dialogue in 2020/2021
• Fan Engagement Index 2020/2021: Disclaimer
• Fan Engagement: The Big Picture in 2020/2021
• Governance in 2020/2021
• Transparency in 2020/2021

Fan Engagement Index 2021/2022

3

• 2021/2022 Table
• Fan Engagement Index 2021/2022 - The Results
• Fan Engagement: The Big Picture in 2021/2022

Fan Engagement Index

0

• More coming soon